​

​

WHERE DO YOU BAKE?

I rent out a commercial bakery in Smithtown, Long Island!

 

Do you follow CDC GUIDELINES FOR COVID?

 

My assistant and I follow all CDC and local health department COVID-19 guidelines. We both take this very seriously.

• We are required to stay home from work if we're experiencing any symptoms related to COVID-19.

• We get our temperature checked daily; a temperature above 100.4 F will be sent home.

• We wear masks and socially distance while at work.

• We wash hands with soap and water every 30 minutes or whenever beginning or ending a new task. If wearing gloves, gloves should be changed with the same frequency.

 

i need my order by a certain day, is that possible?

​

Yes, absolutely! Please place your order 2 weeks before the date you need them by.

We will bake them fresh and ship them out a few days before the date you need them by.

On the cart page, click "Add a note" and type in what day you need them by and we will do our best to make sure you get them on time!

​

Note: We do as much as we can on our part, but we can not guarantee that the shipping carrier will deliver on time. So please use express shipping when you check out!

​

​

I'm sending your baked goods to my family and friends. Can you add a personal note for me? 

Yes absolutely! We'd be more than happy to do that for you! Let us know what you'd like us to write!

Click "Add a note" at checkout!

​

​

I placed my order! When will it be shipped?

Orders have to be placed Sunday at 3PM EST to be shipped out on Tuesday or Wednesday.
Orders placed on Sunday after 3PM EST will ship out the following Tuesday or Wednesday.

​

​You will receive an email notification with the order’s shipping confirmation and its tracking number.
To ensure your baked goods arrive in the best condition, we advise that orders shipping beyond the northeastern United States use express shipping which you can select at checkout.

​

are you nut free?

We package the baked goods in a facility shared by tree nuts, peanuts, dairy, soy, and wheat products.

​

​

How long do the cake doughnuts stay fresh for?

Our cake doughnuts can last up to 8 days room temperature, 30 days in the fridge and 2 months in the freezer!

​

is your kitchen certified kosher?

No, not yet. We will in the future though! We use all kosher ingredients and it's an only dairy bakery.

​

Where do you ship?

We ship our baked goods within the United States. Including Hawaii and Alaska.

​

Do you accept returns?

Due to the perishable nature of our baked goods, we aren’t able to accept returns. If you encountered an issue with your order, please email Chanasbakeryny@gmail.com and we will do our best to make it right!

​

​

​

Custom and personalized orders

Let us know if you want anything personalized! We will do our absolute best to fulfill your request.

Click "Add a note" at checkout!

​

​

 

​

​